Gander Retail Privacy Policy

1. Who are we?

Welcome to the Gander App (“App”) and our website privacy and data safety policies.

We are Gander Retail Holdings Pty Ltd (trading as “Gander Retail”), a company incorporated and registered in the State of Queensland.

We own and operate the website www.ganderapp.com.au (the “Gander website” or “Website”). We operate the Gander smartphone apps for iOS and Android devices under exclusive licence (the “Gander apps”). Collectively, we refer to the Gander website and each of our Gander apps as the “Gander Platform”. The Gander Platform provides aggregated information to consumers about price reductions, product promotions and loyalty scheme offers available from retailers in the food and grocery sector.

In order to use the App you must accept our Terms and Conditions which you will find at this link: www.ganderapp.com.au/terms

For more information about Gander Retail, please visit the Website. 

2. How does Gander work?

We have developed the Gander smartphone application for iOS and Android devices which is available for download from iTunes/Apple Store (the “App”). The App provides aggregated information to users of the App (“you” or “your”) about price reductions, product promotions and loyalty scheme offers available from retailers in the food and grocery sector (the “Retailers”), once installed on your mobile device.

The App includes a number of features such as, creating a user profile to filter certain products depending on your dietary preferences and allergy requirements. More information about the features offered via the App can be found in the terms and conditions.

We are committed to protecting and respecting the privacy of the users of the App. This privacy policy (“Privacy Policy”) sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us. Please read the Privacy Policy carefully to understand how we will use your personal data.

3. How can you contact us?

If you have any questions about your personal data, how we look after it or if there are any changes to your personal data, please:

• Email us at support@ganderapp.com.au; or
• Write to us at Gander Retail Holdings, Level 1, 142 Bundall Rd, Bundall, 4217 QLD Australia

4. What data do we collect about you?

When you use the App, we may collect, use, store, transfer and otherwise process the following types data:

The law treats some types of personal data about you as “special” and such data requires more protection because of its sensitive nature. This includes information about your race, religion, health, sex life, sexual orientation or criminal offences. For example, information that you may choose to provide to us about your dietary preferences or allergies will be health data and will fall under this special category of personal data. We will only collect or use this type of personal data (a) with your explicit consent or (b) if the law requires us to do so.

5. How do we collect personal data about you?

We collect your personal data in different ways, including:

• Directly from the App
  We will collect your personal data directly from the App when you choose to access to certain functionality within the App and are required to register an account with us. This will include providing us with your name, your location (either your current location or another chosen location) and either your email address, mobile telephone number or Facebook login depending on the method you choose to use to sign up to the App. You may choose to provide us with other personal data so that we can create a profile about you based on your preferences.
• Automated technologies
  When you interact with the App, we may automatically collect technical data about your mobile device, browsing actions and patterns. We collect this personal data using cookies and other similar tracking technologies. We may also receive technical data about you if you visit other websites through the App using our cookies. For more information about cookies, please see our cookie policy.
• Third parties
  We may receive personal data about you from other parties and/or from public sources, as set out below:

6. How do we use your personal data?

We will only use your personal data where we have a valid lawful basis to do so. We have included a table below which lists all the ways in which we use your personal data and the lawful bases we rely on to do so.

Where we mention “legitimate interests”, this is the lawful basis we rely on when we feel that it is necessary to use your personal data for a reason which is in our and/or your interests and which does not unfairly affect your rights over your personal data.

We will only use your personal data for the reasons we have set out above. If we need to use your personal data for any other reason, we will let you know and tell you the reason along with the relevant lawful basis, unless the law prevents us from doing so.

7. Who do we share your personal data with?

We may share your personal data with other organisations so we can provide our service to you via the App and comply with our legal duties. We have set out below who these organisations are and the reasons for sharing your personal data with such organisations.

• Retailers – we will share information about you and other App users with the Retailers on an aggregated basis so they can learn more about you and other App users in order to provide you with a better customer service and provide you with more personalised loyalty schemes and offers (where you have signed up to them) – the Retailers will not be able to identify you from the data we give them; and
• Our service providers – we need to share information with organisations which support the App that you use including our IT providers, customer service providers and email marketing providers. You can ask us for more information about these organisations by contacting us using the details at the top of this policy.

We may also need to share your personal data to comply with the law; to enforce our Terms and Conditions; to protect the rights, property or safety of us, other App users or other individuals/organisations.

8. Where do we store your information?

We will not transfer or store your personal data outside of Australia or New Zealand, as the case may be, except to selected third parties that we have instructed to help us provide the services to you.

If we do transfer or store your personal data outside of Australia or New Zealand, as the case may be, we will ensure we have put adequate measures in place in order to protect your personal data to an equivalent data protection standard as in Australia or New Zealand, as the case may be.

If there are circumstances which would require us to transfer your personal data outside of Australia or New Zealand, we will notify you and seek your consent to transfer your personal data accordingly.

You can ask us for more information about where we may transfer or store your personal data and how we will take steps to ensure your personal data is protected by using the contact details in section 3 of this policy.

9. How do we keep your personal data secure?

We will ensure we put security measures in place to protect your personal data from being destroyed, lost or shared with somebody that should not see it. However, we cannot guarantee your personal data will be free from every security risk that may be possible when your information is sent to and from the App.

The App may include links to third-party websites which may collect your personal data. We have no control over what these websites do with your personal data. Please check the policies on these websites which will tell you what they do with your personal data.

10. How do we use cookies?

We use cookies or other similar technologies to capture certain data when you interact with the App. 

11. How long do we keep your information for?

We will only keep your personal data for as long as is necessary for us to do so for the reasons we collected it for in the first place.

Generally, we will keep your personal data for as long as you are an App user. After this, we may keep your personal data for up to 6 years (or longer where the law requires). This is so we can:

• Communicate with you about any questions or complaints you may have after you have stopped using the App; or
• To comply with the rules on accounting, reporting or any other law.

If you want further information on how long we keep your personal data, please contact us using the details set out in section 3 of this policy.

12. What are your rights in relation to your personal data?

As a result of us collecting and processing your personal data, you may have the following legal rights:

• To access the personal data we hold about you and request a copy of it;
• To ask us to correct your personal data if it is inaccurate or incomplete;
• To ask us to delete your personal data where we do not have a compelling reason to continue to process your personal data in such circumstances;
• To ask us to stop using your personal data in certain circumstances where there is no need for us to continue processing it in certain circumstances;
• To ask us to only use your personal data for certain things if: it is not accurate; it has been used unlawfully; or it is not relevant for the purposes it was initially collected for; and/or
• To ask us to stop using your personal data to send you marketing emails.

If you want to exercise any of the rights listed above at any time, please contact us using the details in section 3 of this policy.

13. How can you make a complaint?

You also have the right to make a complaint about how we have used your personal data to:

• Us – by contacting us by email or post using the details in section 3 of this policy and we will always try to help you with your problem in the first instance. If you’re still not happy with how we have dealt with your complaint, you can contact:

• A data protection regulator – this is (in Australia) the Office of the Australian Information Commissioner (https://www.oaic.gov.au/) and (in New Zealand) the Data Protection Authority or, alternatively the Office or to the New Zealand Privacy Commissioner ( https://www.privacy.org.nz/your-rights/making-a-complaint/)

14. Changes to this Privacy Policy

We may need to change this Privacy Policy as our App develops and offers you more exciting features or if the law changes. We will let you know if any important changes are made, otherwise, we will always display the latest version of our policy within our App.